Creative Identity Assistant Program Manager Job Description

Job Title: Assistant Program Manager    Wage: $15 /hour, or approximately $28,000/year

Status: Full-Time Employee: 7:45 am to 3:30 pm, Monday through Friday

Accountability: Assistant Program Manager reports to the Executive Director, the Program Director, and the Program Site Manager.

Job Summary: Assistant Program Manager will provide administrative support to the Program Site Manager and facilitate classes in area of specialty and/or prevocational life skills to program participants (clients) who are adults with intellectual and developmental disabilities. Additional light maintenance and coaching/assistance to program participants with personal hygiene care will be required at times, along with other assigned duties related to serving the needs of the participants.

Skills and Educational Requirements:

Assistant Program Manager must have the ability to communicate effectively both verbally and in writing; must have the ability to perform all job duties as assigned; must be computer literate, and able to prioritize, organize, and multi-task; needs consistent and effective performance of all administrative and class facilitation duties; needs to be able to lift 25lbs.; needs to be diplomatic, tactful, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature, and professional. Assistant Program Manager must comply in a timely manner with employment requirements including but not limited to: CPR/First Aid training and certification, Hepatitis B vaccinations, TB testing; must pass a background check; must have at least a High School diploma (higher education is preferred); and having experience working with developmentally disabled adults is desirable.

Working Conditions:

Assistant Program Manager must have reliable vehicle transportation to and from the work facility, and to program participant concerts and community events. Occasional weekends and overtime will be required. Assistant Program Manager must be able to meet a flexible schedule and be open to all assignments.

Duties and Responsibilities: Note that Procedural training will be provided

  • Follow all Creative Identity policies and procedures and assist the Program Site Manager in the documentation of services, including, but not limited to: Participant daily attendance tracking, progress notation, monthly participant summaries, preparation of semi-annual and annual participant progress reports from staff documentation, Special Incident Reports (SIRs), client seizure recording and reporting, maintenance of participant attendance and other records, maintain confidentiality of participant records and information and proper filing of documents, monitoring of program supplies, and requests for class and program supplies.

  • Assist in opening and closing of the facility at the beginning and ending of the work day

  • Provide class facilitation to participants in area of specialty and/or in basic life skills classes as needed

  • Provide guidance to program aides, interns, and volunteers as directed by Program Site Manager, Program Director, and Executive Director

  • Monitor general supervision of clients, and advocate for them as needed

  • Appropriate and timely participation in client concerts and special events: preparation, attendance, and event set up and clean up

  • Inform Program Site Manager of    noteworthy observations regarding any client’s health or safety concerns, client progress or challenges needing attention

  • Maintain a safe and clean working area environment for clients and staff, and maintain office supplies

  • Notify parents and caregivers of program closures and changes in program scheduling as needed, giving appropriate lead time for parents/caregivers to adjust.

  • Perform other duties as requested and/or assigned, especially with regards to serving the clients

  • Overseeing proper storage and organization of supplies, equipment, tools, client files, and related office materials

  • Represent Creative Identity, its program, clients, and staff in a professional and promoting manner: at the program events, in community contact with other businesses or persons, and in any interactions with parents/caregivers, client caseworkers or representatives

  • Dependable and on-time attendance and timely notification (the day before, if possible) of absences due to illness


Assistant Program Manager will maintain appropriate direct contact with clients and Creative identity staff, as well as some contact with client family/caregivers/support circle members during program hours and special events.